Shopping Cart FREE SHIPPING option

You have the option of choosing UPS Ground or 3 Day-Select. Free Shipping only applies when the customer has the qualified item solely appearing in the cart. Those items are to be ordered separately. Mixing a free shipping item with others will cause the cart to charge a shipping fee and/or calculate improperly. You must order them separately. See more on Terms & Agreement

Pay With: Shopping Cart Option

Pay With: CHECK - This option is used for ONLY three things. 1) "Check" option is used for customers that receive the notice "Cannot calculate shipping" You would then choose the check option and complete the order. No payment is requested at the time of checkout We will contact you by phone and/or email with the shipping estimate for your approval 2) "Check" option is used when the customer wants to use a US Postal Money Order. You would choose check and continue to checkout - entering your zip code as the digits needed to complete the order. 3) "Check" option is used when the customer wants to check for a shipping quote before paying for it. See more on Terms & Agreement

Cannot Calculate- We'll Contact You ($0.00)

This appears in the checkout section of the shopping cart when the customer has something in the cart that is questionable ( oversized - a Freight shipment, box count or a dimension issue) that cannot be calculated at the time of checkout. The Customer has 2 options here: 1) You can continue to checkout and pay for your order without the shipping fee applied (and be billed later) 2) You can choose "check" and complete the order without paying anything. Option 1 You have paid for the order and need to pay for the shipping costs once we have contacted you               We would contact you with the cost of shipping & take your payment over the phone for the balance Option 2 You do not want to pay for anything until you know the full amount               We would contact you with the shipping costs and upon approval complete payment & the order  See more on Terms & Agreement

Will My order ship if I choose check?

If you choose check then No, the order is not set in stone until you have approved the shipping costs. If you choose to go forward and pay for the order without the shipping costs applied- the order and payment will be taken and the shipping process will begin while we are contacting you. Sometimes we do not know the actual cost until the order has shipped. See terms & Agreement below. See more on Terms & Agreement

Estimated Shipping Cost Quotes

We offer customers the ability to get an estimated quote in advance before purchasing items. The customer needs to know that there are times when we do not know the exact shipping cost until the order has shipped. In the event of that; the customer is given an estimated cost. This cost is on a give or take situation. If the amount ends up being a little more then the quote, the customer needs to be prepared for that. We cannot promise exact quotes but we can tell you that the warehouse can get pretty close. See more on Terms & Agreement

Terms & Agreement

Shipping Policy: Though it is a rare occurrence, in the event that we discover the cost of your shipping needs to be adjusted (either up or down) after checkout, we will make every effort to contact you before we ship. During season demands- this is not always possible. Sometimes the shipment leaves before we can contact you. If you are undercharged we will bill you the difference as charged by the carrier. If overcharged we will reimburse you. You have read and agree to the terms of our store policies and understand that shipping costs may be adjusted after checkout. A pond Place makes every reasonable effort to be certain that the fees charged to ship your order to you are representative of actual shipping and handling costs. Because of the vast number of pond products we offer and the variety of shipping options we make available, it is difficult to accurately calculate shipping costs on every order. This is due primarily to federal or state permit and documentation fees, dimensions, weight and sometimes the number of boxes required to ship an entire order. It may also be a combination of factors based on the items in the cart for example; if one item ships free, the other items in the cart may not calculate. If there is special handling- it will not be applied to each item. We charge exactly what the shipper charges unless otherwise noted. About Payments Applied To Your Credit Card: When using your credit card to pay for items at A Pond Place.com, you confirm that you are authorized to use the credit card and you understand that "A Pond Place" or " A Pond Place .com" will show up on your statement. To avoid accidental charge backs you will take steps and ensure that whoever receives the statement is aware of this purchase. A Pond Place records information about this transaction, including the IP address and other transaction related data to guard against fraud and protect the confidentiality and integrity of all customer account and credit card information.

A Pond Place Promise

Here at A Pond Place.com we take pride in being one of the best Customer Service Driven Pond Supply Stores on the net. With Live Representives by way of Phone - Email - and AIM talk services, we are dedicated to making our customers happy. We do this by making our customers important to us. We promise to give each customer our full attention. We promise to make the experience with us as pleasant as possible and we promise to do all that we can to ensure reasonable pricing and costs when shopping in our store. Each customer is important and every order is monitored, tracked and confirmed. Tracking numbers are issued on every order so customers know where their order is and when to expect its delivery. It is our goal to have customers returning with a smile, knowing they have the best customer service care team on the internet today. "We supply the peace of mind so that you can enjoy the serenity". Need to contact the owner? Louisa Rodas louisa@apondplace.com

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